Amid rising curiosity in and use of synthetic intelligence (AI) by people and companies, many of the public (63%), together with most AI customers (56%), will not be assured that AI chatbots present correct well being info, a brand new KFF Well being Misinformation Monitoring Ballot finds.
The ballot comes as AI chatbots equivalent to ChatGPT, Google Gemini, and Microsoft CoPilot have change into extensively accessible and public use has risen. About one in six (17%) adults now say they use such chatbots at the least as soon as a month to search out well being info and recommendation. That features a quarter (25%) of these beneath age 30.
“Whereas many of the consideration round AI in well being is targeted on the way it can remodel medical observe and create new enterprise alternatives, shoppers are additionally utilizing it, and the jury continues to be out on whether or not it would empower or confuse them,” KFF President and CEO Drew Altman mentioned. “At KFF, our focus might be on how AI and different info applied sciences have an effect on folks.”
Different findings embrace:
AI customers’ belief in chatbot responses varies based mostly on the kind of info supplied. For instance, most customers say they belief chatbots’ responses associated to sensible duties (66%) and expertise (61%) at the least a good quantity. Far fewer say so about responses associated to well being (36%) and politics (24%).
When requested about AI chatbots usually, many of the public (56%) say they aren’t assured that they’ll inform what info is true and what’s false of their responses. Even amongst those that use AI, half say they aren’t certain they’ll inform truth from fiction.
For many of the public, the decision continues to be out on whether or not they imagine AI principally helps or hurts folks looking for correct well being info. Comparable shares say it principally helps (21%) or principally hurts (23%), with a majority (55%) saying they’re not sure.
Designed and analyzed by public opinion researchers at KFF. The survey was carried out June 3-June 24, 2024, on-line and by phone amongst a nationally consultant pattern of two,428 U.S. adults in English and in Spanish. The margin of sampling error is plus or minus 3 proportion factors for the complete pattern. For outcomes based mostly on different subgroups, the margin of sampling error could also be larger.
Highlights from the ballot might be featured in an upcoming version of the KFF Well being Misinformation Monitor, a twice-a-month briefing that tracks the evolution and unfold of well being misinformation. Each the ballot and the monitor are a part of KFF’s new Well being Misinformation and Belief Initiative.
