Key Findings
The most recent KFF Well being Misinformation Monitoring Ballot finds that about two-thirds of adults say they’ve used or interacted with synthetic intelligence (AI), although a smaller share – about one-third – say they accomplish that no less than just a few occasions every week. Most adults (56%) will not be assured that they’ll inform the distinction between what’s true and what’s false in terms of info from AI chatbots. Even amongst those that use or work together with AI, half say they aren’t assured of their capacity to inform reality from fiction in terms of info from chatbots.
About one in six adults (17%) say they use AI chatbots no less than as soon as a month to seek out well being info and recommendation, rising to at least one quarter of adults underneath age 30 (25%).
Most adults – together with a majority (56%) of those that use or work together with AI – will not be assured that well being info offered by AI chatbots is correct. Whereas about half of the general public say they belief AI chatbots, similar to ChatGPT, Microsoft CoPilot, or Google Gemini, to supply dependable info on sensible duties like cooking and residential upkeep and on know-how, fewer say they belief chatbots to supply dependable well being (29%) or political info (19%). Even amongst those that use AI, small shares say they belief chatbots to supply dependable details about well being (36%) or politics (24%).
For a lot of the public, the decision remains to be out on whether or not AI is doing extra to assist or doing extra to harm folks looking for correct well being info on-line. About one in 5 adults (23%) say AI is doing extra to harm these searching for correct well being info whereas an analogous share (21%) say it’s doing extra to assist these efforts. Nevertheless, a majority of the general public (55%) – together with half of those that use or work together with AI (49%) – say they’re not sure of the influence of AI on well being info seekers.
A Third of the Public, and Practically Half of Youthful Adults, Say They Use or Work together with AI At Least A number of Occasions A Week
Amidst the rising use of synthetic intelligence by each firms and people, most adults (64%) say they’ve used or interacted with AI, although only one in three (34%) say they accomplish that no less than a number of occasions every week, together with one in ten (11%) who say they work together with or use AI a number of occasions a day. About one-third of the general public (35%) say they by no means use or work together with AI. Nevertheless, as AI options turn into more and more built-in into web search engines like google similar to Google and social media platforms similar to Fb and Instagram, these shares might not seize adults who’re unknowingly utilizing or interacting with synthetic intelligence on these platforms. Maybe unsurprisingly, youthful adults ages 18-29 (47%) and people with a school diploma (39%) are extra doubtless than their counterparts to say they use or work together with AI no less than a number of occasions every week.
Most Adults are Not Assured They Can Inform Whether or not Info from AI Chatbots Is True or False
Most U.S. adults will not be assured that they’ll inform what’s true versus what is fake in terms of info from AI chatbots, similar to Chat-GPT and Microsoft Copilot. Fewer than half say they’re both “very assured” (9%) or “considerably assured” (33%) that they’ll inform the distinction between true and false info from an AI chatbot, whereas a majority say they’re both “not too assured” (35%) or “in no way assured” (22%). Whereas adults who say they’ve used or interacted with AI are extra doubtless than non-users to say they’re no less than considerably assured of their capacity to inform reality from fiction in info from AI chatbots (49% vs. 32%), even amongst customers of this know-how, half say they aren’t assured they’ll inform what’s true from what is fake.
Comparable to their larger propensity to make use of AI platforms, youthful adults are extra doubtless than older adults to precise confidence in their very own capacity to inform fact from fiction on these platforms. Notably, seven in ten adults ages 65 and over say they aren’t assured they’ll inform whether or not info is true or false on AI chatbots. This distinction in confidence throughout age teams persists amongst AI customers as nicely, with youthful adults ages 18-49 who use or work together with AI reporting larger ranges of self-confidence of their talents to detect true and false info from AI chatbots than their counterparts ages 50 and older (54% vs. 41%).
One in Six Adults – and a Quarter of Younger Adults – Say They Use AI Chatbots At Least As soon as a Month for Well being Info and Recommendation
About one in six adults (17%) report that they use AI chatbots no less than as soon as a month to seek out well being recommendation and data. Reflecting their larger use of AI total, youthful adults are extra doubtless than older adults to say they use chatbots for well being info, with 1 / 4 (25%) of adults ages 18-29 saying they do that no less than as soon as a month.
Most Adults – Together with Most AI Customers – Are Not Assured That Well being Info Supplied by AI Chatbots is Correct
On the subject of well being info, the general public is just not but satisfied that AI chatbots can present correct info. Only one in three adults say they’re “very assured” (5%) or “considerably assured (31%) that the well being info and recommendation they could come throughout on AI chatbot platforms is correct. About six in ten adults – together with a majority (56%) of AI customers – say they’re “not too assured” or “in no way assured” within the accuracy of well being info offered by AI chatbots. Adults underneath age 50 and Black and Hispanic adults are considerably extra doubtless than these over age 50 and White adults, respectively, to say they’ve confidence within the accuracy of well being info from AI chatbots, although about half or extra throughout age and racial and ethnic teams say they aren’t assured.
Although the general public is skeptical of well being info from AI chatbots, bigger shares say they belief AI bots to supply dependable details about different matters, together with know-how and sensible duties like cooking or house upkeep. Simply over half of adults say they’ve no less than “a good quantity” of belief in AI chatbots to supply dependable details about sensible duties (54%), whereas almost half belief them to supply dependable details about know-how (48%). Nevertheless, about three in ten adults belief AI bots to supply dependable well being info (29%) and one in 5 belief them for details about politics (19%). Belief is larger amongst those that use AI, with no less than six in ten AI customers saying they belief chatbots to supply dependable details about sensible duties and know-how. Nonetheless, small shares of AI customers say they belief chatbots to supply dependable details about well being (36%) or politics (24%).
The Public Is Unsure Whether or not AI Will Assist or Damage Individuals Making an attempt to Discover Correct Well being Info
At this early stage within the growth of consumer-facing, generative AI fashions, many are unsure if these applied sciences are having a constructive or damaging influence on these searching for well being info on-line. Over half (55%) of adults say they aren’t certain if AI is doing extra to assist or to harm those that are looking for correct well being info and recommendation on-line, whereas about one in 5 say they suppose it’s doing extra to assist (21%) and an analogous share say it’s doing extra to harm (23%) these efforts. Youthful adults underneath age 30 are divided on whether or not AI is doing extra to assist (31%) or damage (30%) these looking for well being info and recommendation on-line, with 38% saying they’re not sure; whereas majorities of adults over age 30 say they’re not sure of the influence of AI in terms of folks looking for correct well being info.
Notably, even among the many people who find themselves using this know-how, there may be nonetheless loads of skepticism, as three in ten AI customers (30%) suppose it’s doing extra to assist folks looking for correct well being info whereas one in 5 (21%) say it’s doing extra to harm these efforts and about half of AI customers (49%) are not sure.
