Everyone knows KFC has spent a long time sustaining the secrecy of its notorious rooster recipe. Whereas the secrets and techniques to our quick turnaround occasions will not be locked in a vault, there’s a recipe for regularly enhancing the effectivity of our drug, alcohol, and steroid testing whereas nonetheless delivering the best high quality service to shoppers.
Like Colonel Sanders, we’re not going to disclose all our secrets and techniques however, as we introduce even sooner turnaround occasions for check outcomes, we persuaded managing director Kim Bagley to share among the elements that make up our industry-leading effectivity. Right here’s what she needed to say…
Marginal positive aspects
“It is really quite simple. It is not one main breakthrough however the fruits of lots of of incremental enhancements remodeled time. This steady technique of enchancment has stored us on the forefront of innovation in delivering testing efficiencies.
“Our ‘secret recipe’ has been years within the making. After all, I can’t expose each element, however these are among the key components which have pushed the enterprise to the place we stand right now.
“One in every of our most vital investments has been within the growth of our personal bespoke software program. When the industry-standard software program was reaching its functionality limits, we took the daring step of making our personal. This transfer has taken our effectivity up a gear, which was unattainable with our earlier system.
One other secret is our individuals
We rent the very best workers. We’re concepts individuals. Nice listeners. We hold our eyes peeled and our ears open to suggestions, and we study. We hunt down individuals with a ‘can-do’ angle, coupled with particular interpersonal, technical; or scientific abilities.
“Moreover, we’re dedicated to fostering a tradition of proactivity in each side of our enterprise, even right down to answering calls promptly. Whereas it could sound easy, it is not at all times a given in our {industry}.
Funding in equipment, on the proper time, has additionally been essential
It’s not about investing when a machine is coming to the tip of its life. We make strategic investments in tools, which frees up time for our workers who then put that point to raised use.”
Assembly consumer wants
“Our shoppers’ priorities are the flexibility to depend on the precision of our testing and the accuracy of check outcomes.
Usually these outcomes can have life-changing implications for households, and so our shoppers are eager to have them as rapidly as potential.
“Our newest incremental step is to hurry up turnaround occasions even additional. Lowering them by hours, not minutes, is not any imply feat when our operations are already lean, and but we’ve managed it with out compromising on high quality.
“This newest growth means that almost all of our outcomes can be despatched the day after receiving the samples – an unprecedented achievement within the {industry}.
“We proceed to ensure a three-day turnaround.
“Nonetheless, in actuality, many purchasers will obtain their outcomes sooner. This displays our absolute dedication to consistently enhancing our service and supporting shoppers via necessary instances.
“By way of these incremental enhancements (and plenty of others within the lab), coupled with strategic investments, and a talented crew, we have achieved efficiencies, that are unparallelled in our {industry}.
“We are going to at all times prioritise fixed enhancements – giving our shoppers peace of thoughts, protected within the information they’ll depend on our revolutionary method to testing.”
