September 8-14 is Environmental Providers Week, per week the place we acknowledge and rejoice all our EVS professionals.
We goal to foster a tradition of appreciation for all of the hardworking folks that assist Crothall Healthcare’s operations. This week, nevertheless, we’re shining a highlight on our EVS crew members at services throughout the nation—their arduous work and keenness for affected person expertise is exemplified by EVS associates equivalent to Yuanyin Shu, Sonia Benitez, and Houston Stevens.
Yuanyin “Sue” Shu, Housekeeper, Kids’s Hospital of Colorado
Raised in Chengdu, China, Yuanyin Shu (higher generally known as Sue) graduated from faculty, had a daughter, and met her husband Dale on the American Embassy. They had been quickly relocated to Poland, the place they lived for seven years. In 2015 they moved to Colorado Springs, They moved to Colorado Springs in 2015, and Dale quickly seen how remoted Sue felt of their new setting. He took it upon himself to seek out her employment at Kids’s Hospital Colorado- Colorado Springs, a brand new, stunning campus the place Crothall had not too long ago posted an commercial for housekeepers.
Whereas her insecurity in talking English was an early wrestle, Sue used her new place as a possibility to apply the language. Through the years, she has grow to be extra assured, having made mates and skilled significant interactions with kids and their households. The assist of her managers and crew was integral to her success and paved the best way for Sue to stay the life she does as we speak. As a housekeeper, she says her purpose is to, “not go away a affected person’s room till I’ve made them smile.”
Sue’s story was not too long ago featured on our Crothall weblog, and may be learn right here.
Sonia Benitez, Housekeeper, California Rehabilitation Institute
Sonia Benitez has constructed a stellar repute in her 4 years with Crothall. A housekeeper with an ideal attendance document, she is thought all through California Rehabilitation Institute because the housekeeper who brightens the day of medical workers and sufferers alike. She by no means says “no” to her crew members, exemplifying the “service” in Environmental Providers, and is thought for her enthusiasm for recovering sufferers, together with her dancing for them to cheer them up. She goes above and past, coaching new hires and notably working additional hours all through the pandemic.
When director Nicholas Sheets first joined the crew at California Rehabilitation Institute, he discovered himself overwhelmed whereas acclimating in his early days on the job, not sure how greatest to proceed. Sonia approached him at some point early in his tenure and reassured him that his efforts weren’t going unnoticed. She requested Nicholas how he felt, and the way he was adjusting throughout the transition interval, in the end leaving him in a way more optimistic place by the point she left. The influence of their dialog grew to become solely higher when Nicholas realized it occurred throughout Sonia’s lunch break.
Sonia’s character has left a mark on all of the individuals she encounters, from crew members, to medical workers, to sufferers and their households. Her dedication to and keenness for service is exemplary of the values of Crothall EVS.
Houston Stevens, Director of EVS, Exeter Hospital
Houston Stevens labored in 5-star luxurious resort properties for about twenty years, with a protracted profession in foodservice earlier than then. He was burnt out and in search of a change in tempo when Crothall recruiter Janelle Alan reached out to him and provided an opportunity to pivot to the healthcare business at Exeter Hospital. At all times keen to assist others, Houston accepted with out hesitation.
Regardless of coping with challenges in his maturity, equivalent to a divorce that modified his outlook and motivated him to pursue success, his ardour for service has motivated him to maintain others which can be struggling or have struggled in life. He credit the involvement of Mike Villani and Helena Blat for a lot of his present place, having realized the Crothall tradition by their instance. He appreciates the assist and care of Crothall’s crew, which has fostered his larger-than-life character and unbelievable service ethic. 
Houston’s work and character haven’t gone unnoticed amongst sufferers—not too long ago, a radio present host encountered him when taking her husband to the hospital for a process. Impressed with the power and crew, and instantly wowed by Houston, she invited him onto her present to share his story. He’s now a widely known visitor on the present, sharing his distinctive story of ardour for hospitality, and making his Crothall crew proud.
A Lasting Impression
Crothall’s EVS groups do greater than preserve clear environments—they elevate spirits, assist therapeutic, and make a long-lasting influence on everybody they encounter. By trusting Crothall, shoppers may be assured that they’re partnering with professionals who really care, guaranteeing a optimistic and welcoming expertise for each workers and sufferers on daily basis.
