On a Sunday morning in late July, Crothall housekeeper Amari Alston couldn’t open the door to a affected person’s room at Novant Well being Presbyterian Medical Heart in Charlotte, N.C. She has visited the affected person the day past and made it some extent to make an early go to to this affected person. However when the door deal with wouldn’t budge, she shortly realized the affected person may very well be in deep trouble.
Amari known as out her title, however after getting no response – and since housekeepers should not allowed to the touch sufferers — she raced down the hallway to discover a nurse. The nurse and Amari ran to assist the affected person and known as the hospital’s Fast Response workforce.
Luckily, they discovered the affected person on the ground, however acutely aware and with no severe well being points. She had had fallen after attempting to go to the lavatory on her personal.
The incident highlights the very important function housekeepers play in making a protected surroundings for sufferers, in addition to the significance of teamwork between the EVS workers and Nursing.
Amari, who’s 22 years outdated and joined Crothall simply over two months earlier than this incident, has been acknowledged for her excellent work all through the hospital for her work. She received the EVS GEM of the Month award in addition to Novant’s “Nice Catch” award, which acknowledged staff who stop hurt to sufferers. To show their appreciation, the Novant management attended a current EVS workers assembly to precise their gratitude for her well timed work.
