“Because the IU Well being Income Cycle crew rallied to reply to the claims processing disruption, we had been uniquely positioned with our long-time Experian partnership to shortly re-institute important claims routines and restore a big quantity of claims transmissions. This could not have been potential with out Experian’s nimble and complete strategy, instantly making use of gifted and dedicated assets that leveraged current Experian platform infrastructure.”
– Bryan Daniels, Vice President Income Cycle Options, IU Well being
Problem
Indiana College Well being (IU Well being) is the biggest community of physicians in Indiana comprised of over 38,000 crew members and a couple of,717 out there beds. Primarily based in Indianapolis, Indiana, the group has dozens of services statewide and is on a mission to make the state one of many healthiest within the nation.
In February 2024, IU Well being discovered itself impacted by the cybersecurity incident so many suppliers throughout the nation abruptly confronted. They had been unable to ship claims to insurance coverage corporations and their income cycle operations got here to screeching halt. Realizing they wanted a trusted answer quick, the income cycle management crew requested Experian Well being if they may assist.
Answer
Conversations superior shortly and the Experian Well being crew was in a position to implement its Finest in KLAS ClaimSource® platform inside per week. ClaimSource is an revolutionary claims administration answer designed for scalability and improves income streams by minimizing denials. By utilizing automation, it boosts operational effectivity by prioritizing claims, funds, and denials, permitting customers to deal with high-impact accounts promptly.
Final result
Because of ClaimSource, IU Well being achieved the next outcomes:
Accelerated $632 million in claims transmissions within the first 5 days of enterprise.
Processed $1.1B of claims backlog by March 27.
“We worth our longstanding partnership with IU Well being and it’s very rewarding that we had been in a position to assist in a really important scenario,” mentioned Jason Considine, Experian Well being’s Chief Business Officer. “We all know IU Well being locations the utmost significance on affected person care, and being an essential a part of our shopper’s answer to ship on their service dedication is reflective of our service dedication to simplify healthcare.”
Study extra about how ClaimSource may also help your healthcare group speed up money stream, scale back denials and optimize effectivity.
