Imagine a customer who orders a product from you and receives the wrong size, they go to your website to get a refund because the product is useless to them.In that case, three cases may arise, either your customer has to run after your support team for a refund request, which more often than not is not preferable and the customer ends up keeping the product or the customer goes through with the process and gets a refund.
Either way, they now resent your company because you made them struggle for their own money or lose their money completely. This customer is never coming back.
On the other hand, there is the third case where you have a proper refund automation system and process the refunds quickly and efficiently, this makes customers gain trust in your brand and they tend to buy from you again.
From the above example, we can see why is it important to provide customers with quick and easy refunds, but how do you do that?
For efficient and easy returns you need to have a third-party returns partner that offers instant refunds via integrations with top payment gateways like Razorpay, Cashfree, etc. like Shipway!There are some steps involved while setting up your refunds, completing which you have seamless and quick refunds!
