Navigating missed deliveries can be a challenging task for both shippers and receivers. Whether you’re a shipper seeking swift solutions or a recipient eager to retrieve a delayed package, our comprehensive guide has you covered. Explore the steps below to efficiently manage missed deliveries with major carriers.
*For Shippers*
Have a missed delivery? Here’s your solution in 5 steps!
Step 1: Track your package for delivery attempt: Start by tracking your package using the provided tracking number. If the delivery attempt was unsuccessful, promptly check with the receiver for any potential notice. Alternatively, reach out to FlagShip for detailed information on the missed delivery, ensuring you are well-informed about the next steps or available alternatives such as package holds or pick-up locations.
Step 2: Contact your courier service (FlagShip!): If there was no delivery attempt or no notice, reach out to FlagShip. Provide your tracking number and relevant details. Ask about rescheduling, redirection, or alternative options like holding the package for pick-up. Our team is here to assist you with professionalism and efficiency.
Step 3: Communicate with the recipient: Inform the recipient about the missed delivery, sharing tracking details and options provided by FlagShip.
Step 4: Determine next steps and solutions: With the recipient informed, discuss and decide on the best course of action. Consider rescheduling, redirection, or pick-up options. Be proactive, considering any associated fees or requirements.
Step 5: Prevent future delivery Issues: After resolving the missed delivery, prevent future problems. Identify the root cause, ensure accurate recipient information, and use tracking and notification services. Regularly review and update your shipping procedures for efficiency.
Insights into post-missed delivery procedures for your specific courier
Now, let’s delve into specific steps for shippers and receivers, providing actionable insights to streamline the process. Whether it’s Purolator, UPS, FedEx, DHL, Canpar, or GLS, we’ve compiled a guide tailored to your needs. Let’s ensure missed deliveries become a hurdle of the past.
UPS: If you missed a UPS delivery, the driver should leave a note at your door indicating the delivery attempt. They will make three delivery attempts, with no additional charge. In some residential areas, the driver may leave the package at an access point for pickup after the first attempt.
Purolator: Purolator will make up to three delivery attempts to deliver your package to a business and 1 attempt for a residential delivery. After those unsuccessful delivery attempts, Purolator will hold the package for five business days. During this time, you can contact them and arrange to reschedule the delivery or hold it for pickup.
FedEx: After the first delivery attempt by FedEx, the package may be held at a facility, or the driver may make a second attempt. A notice will be left indicating which of these two options will be offered.
DHL: DHL will make two delivery attempts before placing the shipment on hold. They will then try to contact you to inform you about the delivery attempt and determine if the package should go out for a third attempt or if you would like to pick it up from the depot. The driver should leave a note at the door if a delivery is attempted.
Canpar: Canpar allows for one delivery attempt. After that, the package is placed on hold for pickup at a convenient location in your area. Please keep in mind that if a package is returned to a facility, it will be held for a certain number of days before being automatically returned to the shipper at their expense. However, FlagShip can contact the courier on your behalf to request that the package be held longer or go back out for delivery.
GLS: GLS will make three delivery attempts to deliver your package. After the third unsuccessful delivery attempt, GLS will hold the package for five days. During this time, you can contact them and arrange to reschedule the delivery or hold it for pickup.
*For Receivers*
Have a missed delivery? Here’s your solution in 5 steps!
As we’ve explored the proactive steps shippers can take when a delivery goes amiss, it’s equally crucial to understand the perspective of the receiver. When you find yourself at the receiving end, it’s essential to know how to navigate the situation effectively and ensure a smooth resolution
Here’s your quick fix guide for receivers in five easy steps. From assessing the situation to engaging with the carrier and deciding on the best course of action, follow these steps to ensure a smooth delivery experience.
Step 1: Take a moment to assess the situation: Was there a delivery attempt? Is there a notice? Check for instructions on the notice regarding the next attempt or alternative options like package holds or pick-up locations.
Step 2: Contact your courier service (FlagShip!): If there’s no delivery attempt or notice, it’s time to reach out to the courier service provider. Provide your tracking number and relevant details. Ask about rescheduling, redirection, or alternative options like holding the package for pick-up. Stay calm and polite during your conversation.
Step 3: Inform the shipper: Let the shipper know that you haven’t received the delivery. Share tracking details and options provided by the carrier.
Step 4: Decide on the next steps: With the shipper informed, decide on the best course of action. Whether you would prefer to rescheduling, redirection, or pick-up the package. Be proactive in considering any associated fees or requirements.
Step 5: Learn and prevent future issues: After the missed delivery is resolved, learn from your experience. Always ensure your address information is accurate and detailed. Include specific details like unit numbers, buzzer codes, floor numbers, and door numbers when entering your shipping address. Take advantage of all available address fields, including the reference field on the label. Providing comprehensive information not only enhances the accuracy of your shipment but also streamlines the delivery process, minimizing the likelihood of any hiccups. Take a moment to review and enrich your address details for a smoother and more successful shipping experience.
In conclusion, proactive and clear communication is essential for both shippers and recipients when addressing missed deliveries. By promptly reaching out to the relevant parties and understanding the specific procedures of the carrier, both shippers and recipients can efficiently navigate missed delivery situations, ensuring that the shipment reaches its intended destination without unnecessary delays or complications.
Remember for specific information about a missed delivery, contact our customer service team on our toll-free number 1-866-320-8383 or support@flagshipcompany.com. Our team is always ready to assist you, ensuring you have smooth, safe, and successful shipping!
